Refund policy

Overview

Fixation Fibre & Function creates handmade and hand-dyed products. Due to the nature of these items, some products are final sale. Please review the specific categories below.

Hand-Dyed Yarn

Hand-dyed and Dye-to-Order yarn is final sale.
Each batch will naturally show colour shifts and speckling variations, which are part of the handmade dyeing process and not defects.
If you believe your yarn has a defect that affects its usability, please contact us and we will review your case.

Bags, Pouches, and Handmade Accessories

All bags and sewn items are final sale unless there is a defect or damage upon arrival.
If you receive an item with a defect, contact us within 15 days of delivery with photos so we can resolve the issue.

Custom Orders

Custom-dyed yarn, custom bags, custom sizes, or personalized items are non-refundable and non-exchangeable.

Order Errors or Damaged Items

If an order arrives incorrect or damaged, customers must contact Fixation Fibre & Function within 15 days of delivery.
Please include:

• Order number

• Description of the issue

• Photos of the packaging and item

We will review the claim and offer a replacement, repair, or store credit where appropriate.

Cancellations

Orders can be cancelled within 12 hours of purchase if they have not yet entered processing.
Custom orders cannot be cancelled after work has begun.

Exchanges

Exchanges are not available due to the limited-run and one-of-a-kind nature of products.

Returns Due to Address Errors

If a package is returned due to an incorrect or incomplete address provided at checkout, the customer is responsible for the cost of re-shipping.

Contact Information

For return or order inquiries, contact:
hello@fixationfibre.com
or use the contact form at www.fixationfibre.com

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.