Contact Fixation Fibre & Function

Customer Support

If you have questions about your order, product information, custom requests, or general inquiries, please contact us using the information below. We aim to respond within 1–3 business days.

Email

hello@fixationfibre.com
For all customer service inquiries, order questions, custom dye requests, bag commissions, or troubleshooting.

Contact Form

You can also reach us through the Contact Form on this page. Please include:

• Your name

• Your email address

• Your order number (if applicable)

• A brief description of your question or request

This helps us respond efficiently and accurately.

Local Pickup (Calgary, AB)

Local pickup is available for online orders.
Pickup location: South Calgary 
Exact pickup details will be provided by email once your order is ready.

Market & Event Inquiries

For vendor collaborations, market participation, workshop requests, or wholesale questions, please contact us at:
hello@fixationfibre.com

Business Hours

Fixation Fibre & Function operates on the following schedule:

• Monday–Friday: 10:00 AM – 4:00 PM (MT)

• Weekends and holidays: Closed
  Online orders are accepted 24/7.

Response Time

All inquiries are answered in the order they are received.
Please allow 1–3 business days for a response. Messages sent during market weekends or holidays may experience a short delay.

Social Media

You can also stay connected through:
Instagram: @teamcochranemakes
Facebook: FixationFibreFunction

Social media messages are monitored periodically, but email remains the fastest and most reliable way to reach us.

Mailing Address (Non-Pickup)

For administrative or return correspondence only:
Fixation Fibre & Function
133 Riverside Circle SE, Calgary, Alberta, Canada